AI for Market Research: What It Does Well, What It Gets Wrong
Great for
Summarizing interviews, categorizing survey responses, extracting themes from long transcripts. Saves hours on data synthesis.
Terrible for
Primary research. LLMs don't know what you don't ask — they fill gaps with plausible-sounding averages.
The hybrid approach
Humans do the interviews. AI summarizes and themes them. Humans decide implications. Leveraged, not replaced.