The Testimonial Video Mistakes We Stopped Making
Don't ask 'why do you love us'
Produces canned answers. Ask specific questions: 'What was the problem the week before you hired us?'
Capture contradictions
The best testimonial moments are mildly critical. 'It wasn't perfect, but...' feels real. Pure praise reads like a script.
Cut to 45 seconds
Under a minute. One moment, one lesson, one recommendation. Longer testimonials don't get watched.