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Email & CRM

The Welcome Email That's Underperforming Right Now

Kumakshi Verma 3 min readJune 5, 2024

Email 1: the story

Founder story, why the brand exists, what the buyer should expect. No offer. Builds rapport.

Email 2: the how

How to use the product. Best practices, tips, hacks. Establishes the expertise asymmetry customers love.

Email 3: the offer

Welcome discount or bundle. By now they trust you. Conversion is 2-3x higher than if you led with the discount.

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